门店副经理,沈阳铁西万象汇店 [China]


 
Description & Requirements

门店副经理

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æˆ'们是谁
lululemon 是一家创新型运动服饰公司,产å'è¦†ç›–ç'œä¼½ã€è·'æ¥ã€è®ç»ƒåŠå…¶ä»–运动领域ã€'æˆ'们在技术面料与功能设计方面达到了å¸'场领先水平,æ‰'é€å‡ºä¸€ç³»åˆ—变革型产å'å'Œä½'验,助力人们运动、成长、建立è'ç»'å'Œè¿½æ±'健康ã€'æˆ'们çš'成功离不开æˆ'们çš'优质产å'ã€å¯¹é—¨åº—çš'重视、对人å'˜çš'承诺、以及与所在å'个社区建立å'è¶Šçš'è'ç»'ã€'作为一家公司,æˆ'们ä¸'注于创é€ç§¯æžçš'æ'¹å˜ï¼Œä»Žè€Œåˆ›å»ºæ›´åŠå¥åº·å'Œç¹è£çš'未来ã€'这尤其包括为æˆ'们çš'人å'˜åˆ›é€ä¸€ä¸ªå…¬å¹³ã€åŒ…容å'Œæ³¨é‡æˆé•¿çš'环境ã€'

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lululemon 关心å'˜å·¥çš'全面å'展(身ä½'、心灵å'Œç²¾ç¥žï¼‰å¹¶ä¸ºä¹‹ä»˜å‡ºåŠªåŠ›ã€'æˆ'们çš'总奖励计åˆ'旨在æ'¯æŒå'˜å·¥å®žçŽ°ç›®æ‡ï¼Œå¹¶ä¸'注于自己喜爱çš'事情ã€'除了具有竞争力çš'基本工èµ'å'ŒåŸºäºŽå›¢é˜Ÿçš'奖é‡'计åˆ'以外,æˆ'们还提供带薪ä¼'假、丰厚çš'å'˜å·¥æŠ˜æ‰£ã€å¥èº«/ç'œä¼½è¯¾ç¨‹ã€è'²å©´è¡¥å‡è®¡åˆ'以及个人å'ŒèŒä¸šå'展计åˆ'ã€'
注æ'ï¼šè¿™äº›ç¦åˆ©å'Œä¼˜æƒçš'获得情况可能取决于ä½çš'所在地å'Œé›‡ä½£ç±»åž‹ï¼Œå¹¶å¯èƒ½æœ‰ä¸€å®šçš'èµ'æ¼è¦æ±'ã€'在法律法è§'å'Œå…¬å¸æ'¿ç–允许çš'情况下,公司保留不经另行提前通知随时更æ'¹å…¨éƒ¨æˆ–部分福利å'Œä¼˜æƒçš'权利ã€'

职位æ¦'è¿°
门店副经理是门店领导团队çš'重要部分,与团队成å'˜ä½'验å'Œå®¢äººä½'验息息相关ã€'门店副经理负责引领å'ŒæŒ‡å¯¼å›¢é˜Ÿæˆå'˜ï¼Œè¦æ±'团队对ç»'果负责,并确保门店提供å'è¶Šçš'客人ä½'验ã€'门店副经理还负责完成行æ'¿å'Œè¿è¥ç›¸å…³æ´»åŠ¨ï¼ŒåŒ…æ‹¬æ¥¼é¢ç®¡ç†å'ŒæŽ'çã€'
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与他人合作
与所有团队成å'˜å»ºç«‹ç›¸äº'æ'¯æŒå'Œå¯Œæœ‰æˆæ•ˆçš'关系,ä¸'注于个人å'ŒèŒä¸šå'展ã€'与团队成å'˜åˆä½œï¼Œçè§†å®¢äººçš'时间,确保提供å'è¶Šçš'客人ä½'验,并为门店运营提供æ'¯æŒã€'
客人ä½'验å'Œç¤¾åŒº
为团队成å'˜æä¾›æ'¯æŒï¼ˆä¾‹å¦',以身作则或提供指导),确保提供å'è¶Šçš'客人ä½'验,包括è¯'估客人需æ±',提供对产å'æŠ€æœ¯ç‰¹ç'¹çš'æ•™è'²ï¼Œæ'¯æŒåº—内交æ˜'å'Œå…¨æ¸é'计åˆ'ã€'在门店é'€å'®åŒºç§¯æžèµ°åŠ¨ï¼Œä»¥è¯'估并满足业务、团队å'Œå®¢äººçš'需æ±'ã€'å¤'理客人反馈,解决出现çš'问题(包括客人反æ˜çš'问题å'Œç´§æ€¥è¯·æ±'),帮助客人'做出æ£ç¡®çš'选择'ã€'ä¸Žå¤§ä½¿ã€çƒæ±—领导者及其他外部合作伙伴建立并维持å½'地关系,确定该å¦'何与客人å'Œå›¢é˜Ÿå»ºç«‹å…³ç³»ï¼Œå¹¶ä¸ºæ¤è¿›è¡Œé€‰æ‹©ã€åŸ¹è®å'Œæä¾›ååŠ©ï¼Œä»Žè€Œ 提高å'ç‰Œæ'è¯†ï¼Œå¹¶å¯»æ±'与不同çš'社区èµ'源å'Œè®¡åˆ'进行接洽ã€'
运营
与门店经理共同查看业务数据å'ŒæŒ‡æ‡ï¼ˆä¾‹å¦'盈亏表),以制定明智çš'计åˆ'流程并推动é'€å'®ï¼ˆä¾‹å¦',å'与å£åº¦ä¸šåŠ¡å›žé¡¾å'Œé'€å'®è®¡åˆ'çš'制定),并管理门店çš'é¢'算、工时、开æ'¯å'Œç›ˆäºè¡¨ã€'努力实现门店经理为门店确立çš'æ'¿æ™¯ï¼Œå¹¶å°†æ'¿æ™¯ä¼è¾¾ç»™å›¢é˜Ÿæˆå'˜ã€'领导团队成å'˜å¼€å±•楼面工作,包括制定楼面覆盖计åˆ'å'Œå†³ç–,以使楼面保持高效运营ã€'按照开始å'Œç»'束营业检查清单,开始å'Œç»'束门店营业ã€'了解并遵守人å'˜å®‰å…¨æ'¿ç–å'Œç¨‹åºï¼Œå·¥ä½œæ—¶éµå®ˆé€'ç'¨çš'æ'¿ç–、程序å'Œæ³•律法è§',以保持安全çš'工作环境ã€'

é¢'算责任
承担可控é¢'ç®—å'Œå·¥æ—¶æ–¹é¢çš'指定责任

人å'˜ç®¡ç†
是团队负责人,间接负责管理å½'ççš'一部分门店å'˜å·¥ï¼Œæˆ–ç'±é—¨åº—经理指派

能力ç´è´¨è¦æ±'
  • 包容å'Œå¤šå…ƒï¼šåˆ›é€/培养包容çš'环境,重视/赞美差å¼'
  • 诚信/诚实:行事要诚实、公æ£å'Œåˆä¹Žé'å¾·
  • 领导力:渴望ä¸'有能力去领导、影å'å'Œå¯å'ä»–äººï¼›åœ¨å·¥ä½œä¸æ¿€åŠ±ã€å'展、赋能其他人å'˜ï¼Œä¸ºä»–们提供指导
  • 合作å'Œå›¢é˜Ÿç²¾ç¥žï¼šä¸Žä»–人高效合作并æ'¯æŒä»–人,达成目æ‡ï¼›å¯»æ±'合作å'Œä¸åŒçš'è§'ç'¹
  • é€'åº'性/敏捷性:能够容忍不确定性å'Œæ¨¡ç³Šæ€§ï¼Œèƒ½å¤Ÿåœ¨å¿«èŠ'奏çš'çŽ¯å¢ƒä¸æ¹æ®éœ€è¦è°ƒæ•´ä¼˜å…ˆäº‹é¡¹
  • 决ç–制定:运ç'¨é€»è¾'å'ŒæŽ¨ç†æ¥è¯'估替代方案,做出有效å'ŒåŠæ—¶çš'决ç–
  • 战略思维:制定å¥'合公司æ'¿æ™¯å'Œä»·å€¼è§'çš'战略,以实现目æ‡/æ'¿æ™¯/使å'½ï¼›ä»Žå¤§å±€è€ƒè™'决ç–çš'å½±å'
  • 韧性:坚持不懈;从挫折ä¸è¿…速恢复

职位要æ±'

èµ'æ¼æ‡å‡†
  • 在指定门店所属çš'司法管辖区内有合法çš'工作权利ã€'

可工作时间
  • æ'¿æ'æ¹æ®ä¸šåŠ¡éœ€è¦çµæ´»ã€åˆç†åœ°å®‰æŽ'工作时间ã€'

å…¶ä»–æ'æ'¿è¦æ±'
  • æ'¿æ'å'与团队合作,也能独立完成工作
  • æ'¿æ'åœ¨ä¸Šçæ—¶é—´åœ¨é—¨åº—内四å¤'查看,以便为客人提供帮助并完成工作

相关经验
  • 具有至å°'两年领导或人å'˜ç®¡ç†æ–¹é¢çš'工作经验

职位åŠåˆ†è¦æ±'(即最好具备;非必需要æ±')
  • æ•™è'²èƒŒæ™¯ï¼šå¤§ä¸'或以上å¦åކã€'
  • 经验:至å°'两年零å'®æˆ–é'€å'®ç®¡ç†ç»éªŒã€'

经理会è'系成功进入面试环èŠ'çš'åº'聘者ã€'请注æ'ï¼Œå¦'æžœåº'聘者或å'˜å·¥è®¤ä¸ºè‡ªå·±éœ€è¦åˆç†çš'便利安æŽ'来履行职位çš'基本职责,可在æˆ'们安æŽ'面试时与经理讨论这个问题ã€'

Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Job Summary
The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.
Core Responsibilities of the Job
Leadership and People Management
Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations. Foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Support the store's recruiting and hiring process, onboarding training, and overall performance management activities. Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Collaborate with Store Manager to plan and prepare team member schedule according to labor requirements, availability, and budget considerations.
Working with Others
Establish supportive and productive relationships with all team members, focusing on personal and professional development. Collaborate with team members to ensure an optimal guest experience that values guests' time and support store operations.
Guest Experience and Community
Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs. Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests. Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to 'make it right' for guests. Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team to increase brand awareness and engage with diverse community resources and programs.
Operations
Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes and drive sales (e.g., quarterly business review and sales planning) and manage store's budget, labor hours, expenses, and P&L statement. Implement the Store Manager's vision for the store and cascade to team members. Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Open and close the store in accordance with the opening and closing checklists. Understand and adhere to people safety policies and procedures, perform work in accordance with applicable policies, procedures, and laws or regulations to maintain a safe work environment.

Budget Responsibility
Accountable for delegated aspects of controllable budget and labor hours

People Management
Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager

What We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner
  • Leadership: Is able and desires to lead, influence, and inspire others motivates, empowers, develops, and directs people as they work
  • Collaboration and Teamwork: Works productively with and supports others to achieve goals seeks partnerships and diverse perspectives
  • Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
  • Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
  • Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission considers the 'big picture' implications of decisions
  • Resilience: Remains persistent recovers quickly from setbacks

Job Requirements
Eligibility
  • Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability
  • Willing to work a flexible and reasonable schedule according to the needs of the business.

Other Willingness Requirements
  • Willing to work as part of a team and complete work independently
  • Willing to move through a store for most of a shift to help guests and accomplish work

Experience
2 years work experience in leadership or people management

Job Assets (i.e., nice to have not required)
  • Education: College school diploma, equivalent or above.
  • Experience: 2 years retail or sales specific management experience.

Applicants successful in progressing to an interview will be contacted by a Manager. Please note any applicant or employee who believes they need reasonable accessibility support to perform the essential duties of the job is welcome to discuss this with the Manager when arranging the interview.

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